Terms of Use

Last updated: 15 October 2026

Gatvol My Bru is a place for honest reviews of South African businesses. These terms are the rules for using the website. By using it, you agree to them. If you don't agree, please don't use the site. We've tried to keep them in plain language.

1. Who we are

Gatvol My Bru (gatvolmybru.co.za) is a South African business based in the Western Cape. In these terms, "Gatvol My Bru", "we", "us" and "our" mean the business that runs this website, and "you" means anyone using the site.

Contact: support@gatvolmybru.co.za

2. Who can use the site

Anyone can read reviews. To create an account, write reviews, add businesses or claim a business, you must be at least 18 years old.

3. Your account

• Give us a real email address, and keep your password to yourself.
• You're responsible for what happens on your account.
• The name you choose is shown publicly on your reviews. Don't impersonate anyone.
• One person, one account. Don't make extra accounts to get around the review rules.

4. Rules for reviews

Gatvol or lekker, every review must be:

• About your own experience. Only review a business you actually dealt with.
• Honest. Your opinion is yours, but the facts you state must be true. Don't make up stories or accuse anyone of things you can't back up.
• Independent. Don't review your own business, your employer, a family member's business or a competitor. Don't write reviews in exchange for payment, discounts or freebies.
• Decent. No hate speech, threats, harassment, sexual content, or content that discriminates against anyone.
• Private details-free. Don't post anyone's phone number, home address, ID number or other personal information, including staff members' surnames.
• Legal. Nothing that breaks South African law or someone else's rights, including copyright.

You keep ownership of what you write, but by posting it you give us permission to publish, display and store it on Gatvol My Bru for as long as it stays on the site. You are responsible for your reviews. If a review is unlawful or defamatory, you may be held legally responsible for it.

5. Adding businesses

Logged-in users can suggest businesses. We check suggestions before they appear publicly and may change, merge or remove listings. Only add real businesses that serve the public.

6. Claiming a business and responding to reviews

• Owners, managers and authorised staff can claim their business's page. We'll contact you to check that you really represent the business before approving the claim.
• Once approved, you can respond publicly to reviews. Every claimed business gets 1 free response every 7 days.
• Responses must follow the same rules as reviews (section 4). Keep them professional, and never share a customer's personal information in a response.
• Responses can't be edited once posted. If you need one changed, contact us.
• We may remove a claim if the information was false, or if the account breaks these terms.

Claiming a business, or paying for a plan, never lets you remove, change or hide reviews, and has no effect on your score. Reviews are judged only against these rules, never against whether a business is a paying customer.

7. The paid plan (unlimited responses)

• What you get: unlimited responses to reviews of your claimed business, for as long as the plan is active.
• Price: R199 per month, including any applicable taxes. There are no other fees.
• How to pay: email us at support@gatvolmybru.co.za and we'll send you payment details. We'll switch on your plan once payment is received, normally within 2 working days.
• Billing: each payment covers one month from the date your plan is switched on. There is no minimum term and no automatic renewal: your plan simply ends if you don't pay for the next month.
• Cancelling: you can stop at any time by not renewing. Under section 44 of the Electronic Communications and Transactions Act, you may also cancel within 7 days of paying, without giving a reason, for a full refund. After that, payments for the current month are not refundable, except where the law says otherwise.
• Price changes: we'll give you at least 30 days' notice by email before a price change affects you.
• Your records: we'll email you a confirmation for every payment, which you can keep.

8. Reporting a review or response

If you think a review or response breaks these rules, or is untrue or unlawful, email us at support@gatvolmybru.co.za with:

• a link to the business page and the name and date on the review,
• what you think is wrong with it, and why,
• your name, and your connection to it (for example, the business owner or the person named).

We'll look at every report and aim to respond within 5 working days. We may hide a review while we check it, ask the reviewer for their side, and then keep, edit or remove it. We don't remove reviews just because they're negative.

9. What we can do

We may remove any content, or suspend or close any account, that breaks these terms or the law, or that puts other users or the site at risk. Where it's reasonable, we'll tell you why.

10. No guarantees

Reviews are the opinions of the people who wrote them, not ours. We don't check every review or business detail, so use your own judgement before you hire or buy. We try to keep the site running and accurate, but we can't promise it will always be available, error-free or up to date.

11. Limit of our responsibility

As far as South African law allows (including the Consumer Protection Act), we aren't responsible for losses caused by using the site, by relying on a review, or by content posted by other users. If we are found responsible for anything relating to the paid plan, our responsibility is limited to the amount you paid us in the 3 months before the problem. Nothing in these terms takes away rights you have by law.

12. Changes to these terms

We may update these terms. We'll change the date at the top, and tell account holders by email about important changes. If you keep using the site after a change, you accept the new terms.

13. South African law

These terms are governed by the laws of South Africa. If we can't resolve a problem together first, either of us may take it to a South African court with jurisdiction.

14. Contact

Questions about these terms? Email support@gatvolmybru.co.za. See also our Privacy Policy.